ICICI FASTTAG - WRONG DEBIT IN MY ICICI FASTTAG ACCOUNT

I am writing to raise a serious concern regarding an ongoing issue with my FASTag account. This marks the second instance of an incorrect debit, and despite a prior complaint made on **/**/****, the issue has not been resolved, nor has the amount been refunded. I am disappointed by the lack of response and action taken in this matter, and I urge you to address it urgently.

Here are my account details for your reference:

Account Holder Name: Vigneshwar
Vehicle Registration Number: TN**AY****
Date of Incorrect Debit: **/**/****
Incorrect Debit Amount: Rs. ***
In the most recent incident on **/**/****, Rs. *** was erroneously debited from my FASTag account. This is clearly not associated with any legitimate transaction on my part, and it has caused considerable confusion and concern. I kindly request your immediate assistance in investigating this matter thoroughly and rectifying it without further delay.

For a swift resolution, I would appreciate it if you could provide me with detailed information about the transaction that led to this incorrect debit, including the toll plaza location and the date and time of the transaction. This will help in pinpointing the source of the problem and prevent any recurrence in the future.

Furthermore, I request that the debited amount of Rs. *** (Rs. *** from the recent incident and Rs. *** from the prior incident on **/**/****) be promptly refunded to my FASTag account. This is essential to ensure the balance in my account is accurate and to avoid any inconvenience during my future trips.

To help you further in the resolution process, here are the details of the two erroneous transactions:

Trip no ********** - Incorrectly deducted on **/**/****
Trip no ********** - Incorrectly deducted on **/**/****
I expect that you take this matter seriously and prioritize its resolution. It is crucial that my account is corrected, and the debited amount is refunded as soon as possible.

I eagerly await your response and a swift resolution to this issue. Please acknowledge this email to confirm that it has been received and is being addressed.

No action taken by ICICI customer support team.

Thank you for your immediate attention to this matter.