Facebook Pixel Tracking

Pepperfry.com - Wrong and damaged product delivered

Amit Jain filed complaint against Pepperfry.com on Apr 14, 2019

I had bought * single beds with storage from Pepperfry for my kids. The order number was *********. This order got delivered on **th March. While one of the units was okay and was assembled the second unit had * wrong / damaged planks delivered which was found during assembly by their Carpenter. It has been a month now with me chasing them for wrong parts replacement. Uncountable calls explaining the situation, multiple assurances, multiple case managers assigned but the issue stands as it is. They say they can only take * unit back so I have been patiently waiting as if I just take one then the whole decor of my kid's bedroom goes for a toss. I haven't seen such an unprofessional company ever who keeps their customers keep on suffering. My kids who had chosen this product are so disheartened by this whole episode that they don't even like these beds anymore.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Damages for loss and agony

Pepperfry.com

169

Total Complaints

51

Total Resolved

30.18%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Jai Shankar Giri on Sep 10, 2023

Pepperfry.com – Refund not processed Closed

I received damaged product from pepperfry, so raised the return request on *st September, the package was picked-up by Delhivery guy on *th September and pepperfry, case Manager Vibhuti Naik, said the moment packag...

Pawan Koshta on Jun 11, 2023

Pepperfry.com – 100 nights trial mattress fraudClosed

Pepperfry refuses to return the Sleep Company's *** days free trial mattress worth *****. The mattress does not wear any damage and keep under the mattress protector. I used it for ** days and want to return it.

Pranav Audhkhasi on Apr 22, 2023

Pepperfry.com – Defective productClosed

I bought a table last summer from Pepperfry online (Order ID-SKU ID : *********-FN*******-P-WH*****, Order Date: ** July ****) and it has been developing some white patches on the table top (attached pics). Reques...

bhawna sharma on Feb 2, 2023

Pepperfry.com – Pathetic customer service and return policyClosed

ORDER NUMBER-*********/********* Since I have faced this problem i want to make everyone aware of the fact that pepperfry want their customers to totally rely on the picture of the website and buy the product becau...

Nidhi Sharma on Jan 31, 2023

Pepperfry.com – Product not being replacedClosed

Ordered a wall painting … I have requested for a return and it’s been more than * days no action has been taken yet. When I called customer care was assured someone will call back but that has not happened either.