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Kent Ro Water Purifier - Violating the consumers right by denying replacement of faulty machine within 3 months of purchase

Sushanta pal filed complaint against Kent Ro Water Purifier on Jun 24, 2024


I have purchased Kent RO purifier on Feb ****.since then machine is showing low TDS which couldn't be corrected by the authorised service engineers who have been called several times.they had also changed the sensor but problem returned immediately.so the machine is defective by default.
I requested kent and khosla electronic from where I had purchased the product to replace the machine or refund my money.But kent is saying that they don't have the policy to return or refund and khosla is staying silent..

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Kent Ro Water Purifier

16

Total Complaints

5

Total Resolved

31.25%

Consumer Satisfaction

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