Carselona - Vehicle Damaged Due to Negligent Service by Carselona

On April **, ****, a serviceman from Carselona, a car wash subscription startup, visited my premises for a scheduled car wash. During the service, he negligently damaged the rear window wiper of my vehicle, making it non-functional. While the wiper remains physically attached, it has become loose and unusable.

I reported the issue to Carselona on May *, ****. Despite repeated follow-ups, including calls to their customer care, a conversation with their supervisor, and a promised visit by the area manager, no resolution has been provided. The area manager failed to meet me despite agreeing to a visit, and no further communication or support has been extended since.

This conduct constitutes a clear deficiency in service and negligence under the Consumer Protection Act, ****. I have suffered inconvenience, wasted time, and mental harassment as a result.

I demand the following reliefs:
*. Immediate repair or replacement of the damaged rear wiper;
*. Compensation of ₹**,*** for mental harassment, loss of time, and legal expenses;
*. A formal written apology for the negligent conduct and failure to address the grievance.

Failing to act on this complaint may compel me to seek appropriate legal remedy before the District Consumer Disputes Redressal Commission.