Facebook Pixel Tracking

Flipkart - URGENT Item Pickedup but no Refund

Zehra filed complaint against Flipkart on Jun 11, 2023

Dear Flipkart Team,

I hope this email finds you well. I am writing to express my deep frustration and disappointment as a customer of Flipkart regarding a return and refund issue that remains unresolved despite my repeated attempts to seek assistance.

On **th March, I received an Indo Era Women Kurta and Palazzo Set Color: Pink Size: S Seller: ZenziorBrandTechnology with order ID -OD******************, Tracking ID- FMPP********** that I ordered from Flipkart, but upon inspection, I found it to be of some size issues. Consequently, I promptly requested a return of the product. The pickup person arrived at my house at approximately **:** am on the same day and collected the item. However, much to my dismay, later in the evening at *:** pm, I received a message stating that there was a product mismatch. Please find attached Screenshots for your reference.

It is my understanding that after the pickup person took the item to the warehouse, it was scanned and for unknown reasons, it showed a mismatch. In such a scenario, I would have expected the delivery person to return the product back to me. Unfortunately, this did not happen, leaving me without the product itself or the refund.

Since **th March, I have been diligently following up on this case, but every time I reach out for an update, I am informed that an investigation has been conducted and the product was not returned. This one-sided investigation raises serious concerns as I never received any communication from your team regarding the status of the pickup or the mismatch issue. The investigation should always be from both sides, hearing the issue of customers as well.

Lack of timely resolution and proper communication in this matter has caused me significant inconvenience and frustration. As a loyal customer of Flipkart, I have always relied on your services and expected a higher level of support. I have been speaking with the customer service team from last * months and everytime I am only given a new resolution date which never comes, this is like an mental torture to the customer and waste of his time and efforst. The entire scenario has caused a question on flipkart return policy.

Therefore, I kindly request your immediate attention and intervention in resolving this issue. I expect a thorough investigation into the mishandling of the return process and a fair resolution, which includes either the retrieval of the product or a refund for its value. I also expect an action should be taken by flipkart against the delivery person due to which I am facing this mental harassment.

I believe in Flipkart's commitment to customer satisfaction and trust that you will take prompt action to rectify this situation. I would appreciate regular updates on the progress of my case and a clear timeline for its resolution.

Thank you for your attention to this matter. I hope to receive a positive response and a satisfactory resolution to my concern.

Regards

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Flipkart

3687

Total Complaints

1570

Total Resolved

42.58%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Jaydeep jethva on Mar 17, 2025

Flipkart  – Formal Complaint Against Thomson QLED TV Misrepresentation and Unresolved Issue Since February 2025Closed

Purchased a Thomson TV marketed as QLED, but it doesn’t perform like one. Raised the issue in Feb ****—tons of emails, escalated twice, yet no inspection or fix. Company claims "open-box delivery" allowed verificati...

Gagandeep singh on Feb 25, 2025

Flipkart – Spf claim flipkartClosed

We have file spf claims on flipkart we receive again by again wrong damaged and fake items but flipkart not approved my spf claims... Flipkart is fully scam fully fake company...

Smit on Feb 22, 2025

Flipkart – FlipkartInternetPrivateClosed

I checked my cedit card statement and found that there is a transaction in my card but i didn't even used the credit card. the transaction is named FlipkartInternetPrivate there is no other information.

Jesna on Feb 20, 2025

Flipkart  – Account blocked Closed

I ordered one dress and * jewellery from Flipkart. Yesterday I got the dress and there is a damage in it.So I raised a return request for that and due to this My account got blocked suddenly without any reason. I ha...

Yash jain on Feb 17, 2025

FLIPKART  – My ACCOUNT NUMBER IS BLOCKED Closed

Pls my flipkart account is unblock