Myntra - Urgent Complaint Regarding Mental Harassment and Return Denial

Dear Sir, Madam,

I am writing to formally express my dissatisfaction with a recent purchase from Myntra platform and the subsequent handling of my complaint.

Order Details:

Order Number: *******-*******-*******
Purchase Date: **-**-****
Product Name/Description: Saree

Upon receiving the product on **-**-**, I discovered that it was stained. The stain is on all Over Saree and it was Used, which significantly impacts the usability of the item.

I raised multiple complaints regarding this issue, but unfortunately, my requests for a return have been denied. I have attached photographs of the stained product for your reference.

Below are many complaints that i have raised and got without proper investigation.
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As a loyal customer, I believe I deserve to receive products in pristine condition, as advertised at the time of purchase. I kindly request that you take immediate action to rectify this situation:

Please provide clear instructions for returning the stained product and receiving a replacement or a full refund from Myntra.
I would appreciate it if you could investigate this matter to prevent similar occurrences in the future.
I look forward to your prompt response to resolve this issue. Thank you for your attention to this matter.

Best regards,
Hitesh Hirpara