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Sahitya Gupta filed complaint against Excitel fiber on Jul 7, 2020
I have applied for excite connection on ** may and they provide a seperate tenda router and gepon ONU device.And they told that after one month all the plan will be available in the excitel app and they took about **** rs from me.As my plan end on * july i called the local company and excitel customer care that the plan is not available in the app i called so many times but they ans you have to upgrade the device(Which is given by excitel company) for which i have to pay **** more.And the device contain ONU and router .They already given me ONU and router So why i have to pay **** more.And i say you can replace my onu and router instead of Excitel device and they declined that it is not refundable.All the possible way i tried but no one help me.They said Onu will be registered in the company thats whythey provide you new one .You can register my old ONU that is been provided by your vendor.Please help me.My number is **********
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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