Ekart - Unsolicited COD Order Delivered via EKart Paid in Cash by Senior Citizen Request Urgent Action

I am raising a complaint regarding a Cash on Delivery (COD) package that was delivered to my home on **th June ****, which was never ordered by me or any member of my household.

The package contained a Charcoal Face Cream Pack of * , priced at Rs. *** , and was delivered via EKart Logistics. An SMS was received prior to delivery, and the delivery agent’s number was ***** *****.

Unfortunately, at the time of delivery, the payment of Rs. *** in cash was made by my elderly father, a senior citizen, who had no knowledge of the order being fake or unsolicited. This caused unnecessary financial and emotional stress for my family.

We did not place any such order , and this appears to be a clear case of fraudulent delivery, possibly intended to target unsuspecting or vulnerable individuals through COD.

I request Voxya to kindly intervene and take the following actions:

*. Arrange for a refund of Rs. ***, paid in cash for a product we never ordered.
*. Identify and act against the seller who initiated this fake delivery.
*. Hold EKart accountable for enabling such deceptive deliveries without proper order verification.
*. Prevent future occurrences of such practices, especially targeting senior citizens.

Name: Advocate Tapish Damley
Address: Block * V-* Gate No * Tolani Maritime Institute Talegaon Dabhade Chakan Road, Induri Taluka Maval, MAHARASHTRA ****** India
Phone Number:**********
Email: tapishdamley****@gmail.com
Date of Delivery:**th June ****
Amount Paid:Rs. *** (Cash on Delivery)
Product Received:Charcoal Face Cream Pack of *
Delivery Partner: E-Kart
Delivery Agent Contact:***** *****
Paid By:My elderly father (senior citizen)
This kind of exploitative practice is deeply concerning. I request urgent redressal and protection from such fraudulent deliveries in the future.

Sincerely,
Advocate Tapish Damley