Metro Shoes - Unable to return wrong product

Nikhil Jindal filed complaint against Metro Shoes on Oct 21, 2023

Hi,

I placed an order with no. MS******** on metro shoes online for a crocs slipper for Rs. **** and it had ** days refund policy. I am unable to return it from **th September even after calling metro customer care **s of times and I have been writing emails for last ** days but I have not been given any updates on the status of my return. This has been a frustrating experience.

I am very disappointed with the lack of communication and transparency regarding my return. I have been a loyal customer of your company for many years, and I am surprised by the poor customer service I have received.

I would like to request that you immediately process my return & refund. I would also like to receive an explanation for the delay in processing my return.

Thanks,
Nikhil
Registered email: prishnirateria@gmail.com

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Metro Shoes

Total Complaints

Total Resolved

62.50%

Consumer Satisfaction

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