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Bharat Matrimony - unable to fulfill the promised service and not issuing refund also

Aravind Paparai filed complaint against Bharat Matrimony on Oct 12, 2025

I have purchased a subscription plan from Telugu matrimony on *th Oct. During the conversation with the sales on recorded call, he promised me to provide add ons of Profile highlighter of ** days in combo plan on both Telugu and Padmasalia matrimony. However, this package was not activated in Telugu matrimony. I have raised a complaint regarding the same on *th Oct with ticket no - ******. i have contacted them close to *-* times. Empty promises no concrete action. Everything is recorded in my phone and in mails. I am frustrated with their service I wanted a refund of my money as they are mentally torturing and not fulfilling the commitment.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Bharat Matrimony

14

Total Complaints

6

Total Resolved

42.86%

Consumer Satisfaction

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- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

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