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Bharat Matrimony - refund is not being made

r n s g rao filed complaint against Bharat Matrimony on Mar 23, 2022

I have made a payment of rs. *****/- on *.*.**. I was advised to make another payment of *****/- and it was confirmed to me by email that rs. *****/- paid earlier would be refunded in * working days. But in-spite of repeated requests to the concerned the refund was not made till date.
copy of the mail is printed below:
From: Ram <vaddi**.rambabu@matrimony.com>
Date: Thu, * Mar, ****, *:** am
Subject: Re: Assisted services confirmation for * months
To: <ratna*kumari@gmail.com>


Dear sir,

As discussed, We are really sorry for the inconvenience caused, we reconfirm to inform you that the Discounted offer (Rs: *****) for Assisted services * months has expired on *nd March ****.

If any amount deducted in this case after *rd March **** will be refunded to the same account.

Hence request you to complete the payment with the same amount through NEFT/IMPS.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Bharat Matrimony

13

Total Complaints

5

Total Resolved

38.46%

Consumer Satisfaction

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