Happy Easy Go - unable to cancel my flight tickets

Abhijeet Nahata filed complaint against Happy Easy Go on Dec 17, 2025

I am writing to formally lodge a complaint regarding a critical technical failure on your platform that is preventing me from managing my booking.

I have a flight booked from Raipur to Goa under PNR: P*UCVW. I need to cancel this ticket immediately; however, I am unable to do so due to the following issues with your app and website:

OTP Failure: When attempting to log in via my registered mobile number, the OTP is not generating/being received.

Email Verification Failure: I attempted to log in using my email address, but I am not receiving the required verification mail.

Because of these system errors, I am completely locked out of my account and cannot access the "Manage Booking" section to process my cancellation.

Lack of Support: I have already attempted to resolve this by:

Sending emails to your support team (to which I have received no response).

Calling your customer care number repeatedly (which goes unanswered).

My Demand: Since I am unable to cancel the ticket due to your technical faults and lack of support response, I request that you manually cancel my ticket (PNR: P*UCVW) immediately.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Happy Easy Go

160

Total Complaints

Total Resolved

38.13%

Consumer Satisfaction

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