Mobikiwik - twice emi amount deducted from saving account

Dear Sir/Madam,
I hope this message finds you well. I am writing to bring to your attention an issue I have encountered with my June EMI payment for zip emi loans. It appears that my savings account was debited twice for the same EMI amount on **.**.**** & **.**.****.

Details of the transactions are as follows:
- Date of first deduction: **.**.****
- Amount: ****
- Date of second deduction: **.**.****
- Amount: ****

This double deduction has caused an unexpected financial strain, and I kindly request your immediate attention to rectify this error. I would appreciate it if you could investigate the matter urgently and initiate the process for adjust in August EMI because July EMI already deducted . I have complaint many times by call. I have all call details but nobody help me on this matter.

Attached to this email are copies of relevant documents, including bank statements highlighting the duplicate deductions for your reference.

Please confirm the receipt of this email and provide an update on the progress of resolving this issue at your earliest convenience. Should you require any further information or clarification, please do not hesitate to contact me via email or phone [**********].

Thank you for your prompt attention to this matter. I look forward to your swift response and resolution.

Yours sincerely,
Meena Naskar
**********