Kotak Mahindra Bank - Transfer Amount in Wrong Account But IFSC and Customer Name were accurate was 10-10-17

Prabhjeet Singh filed complaint against Kotak Mahindra Bank on Oct 25, 2017

my name is prabhjeet Singh ,Saving icici acc. no: ************ , : IFSC:- ICIC*******
my query is ," my friend( ranjit) sent me rs **,*** on **th october **** ; *:** PM, but due to at the time of Add payee from kotak bank ,sender filled the only one wrong alphabet (************) but ,my name & ifsc were accurate filled at the time of add payee.

please help me and i hope for your sympathetically response .

please find attached screen shots which shows the payee details ( account holder name and ifsc details are accurate but only one numeral is wrong in account number)
Sender Details: acc No: *********
- ifsc: kkbk *******
name- ranjit

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Kotak Mahindra Bank

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