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Travelgenio - Tickets cancelled from company and refund is not processed

Huzaifa Lakdawala filed complaint against Travelgenio on Mar 24, 2022

Ticket was showing booked amount was deducted from HDFC CREDIT CARD, received email with booking reference number ******** , from Mumbai to Nairobi, than after few mins received another email demanding another transaction for tickets booking, although amount was already paid ..
Now the status is showing tickets cancelled and waiting for airlines to clear refund ..
What is the matter of airlines in this when tickets are not booked ... Total amount is with travelgenoi company.. refund my amount as soon as possible...

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Travelgenio

29

Total Complaints

14

Total Resolved

48.28%

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