CLEAR TRIP PVT LTD - Ticket cancelled Amount not refunded
Ashish Sharma filed complaint against CLEAR TRIP PVT LTD on Feb 25, 2021
Dear Sir, Ma’am,
I had booked a Goair Flight using the Cleartrip.com portal in the Year **** which was canceled by Go Air due to Covid lockdown. As the ticket was canceled, the amount was to be refunded in full, I also received an email from Cleartrip on **-Feb-** that the amount has been refunded to my credit card and should reflect in my account in *-** working days.
As per Go Air, it is Cleartrip’s responsibility to refund the amount in full.
Today, being **-Feb-**, I have still not received my refund. I have made numerous tickets to get the issue resolved, the customer service is of no help. Every time I get a call from ClearTrip customer service team, they buy a window of ** hours to provide resolution, however, no resolution has been provided to date.
One of their customer service executive had called and was extremely rude over the call. They are unable to provide reference no. for the refund created.
My Trip ID is ************.
Go Air Airline PNR No. B**FTV
My registered mobile no. **********
Attached is the screenshot of my Credit Card statement and the refund generation mail I received from Cleartrip.
Thousands of customers like you have trusted Voxya to resolve their issues
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
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