MYTRIP COM - Ticket canceled without concent or confirmation

Dear Letisha,
Thank you for finally calling from the Customer care supervisor USA after ** hours .
You confirmed on the recorded line that you have heard the transcript that your agent made the cancellation without my confirmation
You have even mentioned that you have written urgent mail for concerned Supervisor to call and sought out the issue by giving me full refund or free of cost rebooking

I am still awaiting the resolution and call

The longer it takes the more will be the collateral damage

I will also be going ahead and making booking tomorrow and you will have to pay the whole amount


Best Regards

Rajat Handa



From: Rajat Handa [mailto:arengcnc@gmail.com]
Sent: ** August **** **:**
To: customercare@support.uk.mytrip.com
Cc: 'Customer Care - Service Client' <CustomerCare.serviceclient*@aircanada.ca>
Subject: RE: [LPIX*U] Complaint mail request [eTrackNr:********]

Dear Diana L, Firstline
I had requested you to connect to supervisor but you assured me I will received call in less than ** hours now after ** hours no call from the company .
MY trip is responsible for putting my life in danger and collateral damage This is how they treat senior Citizens no one comes on the call


Today I am writing again after ** hours but no call from My trip even after assurance by Herleen Maria Hardeeep that I will receive call in * hour
The whole ordeal started at ** Aug **** at **** when Mr Omkar canceled the ticket without my confirmation when I was on the airport
Then the list of call to talk to some one responsible

On ** Aug ****
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From: Rajat Handa [mailto:arengcnc@gmail.com]
Sent: ** August **** **:**
To: customercare@support.uk.mytrip.com
Subject: Re: [LPIX*U] Complaint mail request [eTrackNr:********]

After ** hours still awaiting call

On Sun, ** Aug **** at **:**, Vijay Handa <handa***@gmail.com> wrote:

---------- Forwarded message ---------
From: Vijay Handa <handa***@gmail.com>
Date: Sun, ** Aug, ****, **:**
Subject: Re: [LPIX*U] Complaint mail request [eTrackNr:********]
To: Mytrip <customercare@support.uk.mytrip.com>

Kind Attn CEO My Trip

Dear Sir,
This has reference to your order no
LPIO** Rajat Handa Age **
LPIX*U VijayKumar Handa age **

We called My Trip on ** Aug**** at **** hours as our tickets were from Mumbai Munich Frankfurt Toronto and we did not have Schengen Visa We needed ticket Mumbai Franfurt Toronto
The airline said they will try in the meantime they asked us to call Mytrip if they can adjust in Frankfurt flight
We have recording that we never asked your agent to cancel but he went ahead and canceled the tickets

We have been trying to get answer why did the agent cancel the ticket without our confirmation

Now we are Stuck and called you ** times to contact the supervisor but agent did not connect to anyone who can update us status

We have been asking for refund so we can book our tickets but we are being asked to wait

We expect you as CEO to understand the trouble we are going through
Your person makes a mistake and we are suffering for that financially mentally and financially and no one concerned is responding
We were told response on priority max ** hours now it is more than ** hours no call no message
We have been requesting to refund total amount within three days or else we will be forced to sue you not only for the tkt amount but for the collateral damages and spread the details on social media and any damage to your reputation you will be responsible.
Best Regards

Rajat Handa

We told the same

We requested


On Sun, ** Aug **** at **:**, Mytrip <customercare@support.uk.mytrip.com> wrote:


Dear Sir Handa,

As per our phone conversation, please reply to this e-mail to file your complaint.
*. Customer complaint flight segment deleted by Front line agent.
*. Customer asking for a refund.

Kind regards,
Diana L, Firstline
Mytrip