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Thomas Cook - Thomas Cook - Did not provide services as promised.

Jishnu Rajeev filed complaint against Thomas Cook on Jan 5, 2019

Hi,

I had opted for Thomas cook Simply Thailand - * Star package for my trip to Thailand . I was promised * star stay and given normal stay , which is much cheaper than what I paid for . I had paid extra ***** for two people , while the room I had got costed ****.** Baht for two days (Approx **** Rupees) . I got a similar room in Pattaya also and was given same room as the ones who didn't upgrade . I was also not given the breakfast on arrival service they had promised . So in effect I had paid ***** extra for practically no additional service !!

I feel like I was cheated by thomas cook in this case with the additional *star service !!

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Thomas Cook

8

Total Complaints

5

Total Resolved

62.50%

Consumer Satisfaction

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