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Thomas Cook - Tour package cheating

SANJAY M SHAH filed complaint against Thomas Cook on Jun 10, 2019

Hello sir We ** ppl took customised tour package from Thomas cook BUT on last days they changed iternary and didnt provide us service as they committed we paid full including hotel room charges , room category also changed.They didnt provide as they wrote in iternary.please do guide what to do .they are not receiving call .

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Thomas Cook

8

Total Complaints

5

Total Resolved

62.50%

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