Manoj Kakumani filed complaint against Pepperfry.com on Feb 4, 2019
I bought a pack of led bulbs from pepperfry on **th January. The title of the product page says it's warm white/ yellow, which means that the spectrum is ****-****k and the bulb glows yellow and the product I received is ****k bulb, which is cool daylight. I tried talking to the customer care executive and she says that the product page describes that it can come in multiple colours, warm white or yellow, whereas warm white and yellow are the same thing and are completely different from cool daylight, which I received. I mentioned this to her and asked her to google it if she chooses to and she said that what Google says doesn't matter to them. This is completely unacceptable. The product description is wrong and I was misled into believing I was buying a product whereas it was a different product. And now the customer care executive is creating her own version of reality. She just kept saying that I won't believe her anyway and then cut the call. Just because you say that warm white is ****k, it doesn't become so. Warm white is ****-****k and ****k is cool daylight. They are different. Although the amount is not much the principle of the matter irritates me to no end. They shouldn't be allowed to make up their own facts and reality. I want to return the product

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Hi Team, I am writing to report that I received my order today in damaged condition. While I have ordered several products from you in the past without issue, I am very disappointed with the state of this deliver...
I had purchased a sofa from pepperfry.com by visiting the store in Whitefield Bangalore. The sofa what i received is wrong one compared to what i purchased. the same i had reported to store manager on same day(*th A...
I received damaged product from pepperfry, so raised the return request on *st September, the package was picked-up by Delhivery guy on *th September and pepperfry, case Manager Vibhuti Naik, said the moment packag...
Pepperfry refuses to return the Sleep Company's *** days free trial mattress worth *****. The mattress does not wear any damage and keep under the mattress protector. I used it for ** days and want to return it.
I bought a table last summer from Pepperfry online (Order ID-SKU ID : *********-FN*******-P-WH*****, Order Date: ** July ****) and it has been developing some white patches on the table top (attached pics). Reques...