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Anoop Bansal filed complaint against Prestige on Mar 26, 2024
Dear Prestige Team,
I had been purchased "Prestige Aluminium Manual Gas Stove * Burner Magic glass Top,Black | pgtmc** in may ****. (Ref: Attached invoice)
Unfortunately, Yesterday the glass top broke suddenly while using the stove.
I had registered my complaint with the customer care (Job ID-DELHEC**********). Post home visit by technician, he suggested that this happened due to over heating due to * burners being used simultaneously. And in this case, customer will have to pay
**** rs for new glass even though the product is in warranty.
I have purchased a * burner product to obviously be able to use all the * burners together and if this incident happened then this fault indicates a product design issue.
Please help me to replace my glass in warranty and I would also request you to look into this concern to avoid such future incidents.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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