Asianet Cable Tv - The customer service personnel supplied inaccurate and misleading statements and looting

We have been using Asianet service starting from long back . Due to pandemic cause of relocation we had temporary disconnected the connection. On **/April as part of preparation of moving back to tvm within short time, we had made a short * days visit to tvm and just enquired about reconectivity of cable.Doing follow up for the same we got a call from the ASIANET team stating if made payment at that moment , connectivity is assured that day itself.(i.e */**/****). We TRUSTED your team and made the payment, but cable connectivity issues persisted.

We again condacted the team and got assurance from support team issue will be sort out by that day itself by *.**PM.No follow ups happended that day.We requested the team since this is a short span visit we need to get this sorted ASAP.We had made n-number of followups for the same but we didn't get any response from the team till this time.

Please find the loose talks by your customer care personnel:

Your call is considered as priority one and escalated.I had made n - number of calls and each time they are escalating. What I understand being a manager who works in airline domain,Escalations has got a SLA, and that needs to be sorted by that SLA timelines.

Since we are getting vague response from the team we asked for the tvm office condact number. They provided me * numbers, both numbers to my surprise are invalid numbers. How this people provide vague and incorrect information to the customers , that too multiple times. Given this faulty number again and again even after we communicated such a number didn't exist.They confirmed via call no condact numbers other than this faulty number is available with them to conndact the head offices or other. Then I am surprised then how they will handle the cases which they promise to the crowd that will be looking into the same on priority.Is a system update the only mode of service.

Seems your team is not even tracking the concerns which the customers are saying, each and every time we are condacting the team multiple guys are picking the call , and each and every time we need to explain form beginning.But to vain all this efforts end with a saying
thanks for calling, your call has been priortized/escalated, we regret for ur inconvenience.Our team will be condacting you soon / by *hr / by ** min etc.To my luck that *hr has didn't arrived yet.

Another personnel told this connectivity issues is a known issue for them for weeks. If that is the case how can knowing this fact one assure connection to customer and made them paid and after that no response. Is this a new way loot the common people.Since I had made payment on */** I expect the loyal team will surely remind me on */** to pay the bill due and mode of payment that I can do the same. Do you think this is a new mode of looting the public.Are the actual stakeholders aware of whats happening.

Another guy told me to condact the asianet helpdesk via mail, which is the mail im scribbling to. Things will get priortized only if you send mail to helpdesk.Is your team ,themselves agreeing to the point the that they are not capable to handle the queries and the customer directly do the same.Smart enough!!!!!

Another smart one recieved the call , on stating the queries, young smart lady remained unresponsive and onbetween * - * minutes used to say will call back.. will call back.... And that call back didnt happended yet.

All the above blunders are said by your officials, I am not sure whether its same personnel or not. Assumes your team is recording the conversation please check the same if time permits, if not we had recorded the same, if needed, we will send proof of any of the talks quoted above.Seems this is high time to close this worthless department who themselves agrees that they are not capable for handling this queries.