Make My Trip - Terrible experience

We had booked the trip on **th May ****. The trip started on **th October ****. According to the schedule we reached Pattaya on **th October ****.

First thing the hotel was located in a area where all prostitutes were there. Second thing, the staff was very rude. The bell boy told my husband to pick up the luggage. No breakfast was given. The hotel room had outlets in it. The main door was locked on a single panel only. The towels provided to us were in torn condition. We left the hotel the very next day because it was late night when we had checked in. We had clicked the pictures and at the same time complained to the representative Shreya Shetty. She said that she'll get back to us. Which she never does. Even before leaving the country also we had so many questions, but she has our complete money so now why to help the couple is the attitude we got. From our pocket again my husband had to book another hotel for us because I am pregnant and couldn't withstand the surrounding. While leaving as well the hotel staff literally were shouting at us as we only asked for them to call a taxi. The representative is definitely fit for nothing. Will Never recommend MMT to anyone. Plus allow them to book also. The representative had informed us that she forwarded the complaints to the concerned authorities and will get back to us on **th October ****. Today is **th October