Inkgrid - Sutherland Hydraulic Storage Bed Not Delivered No Response

I want to report the fraud business done by INKGRID.com with me where I have not received the product or refund. Post my payment of Rs.**,***/- it has been very hard to get a response from them via phone/mail. Details are given below:

On Sep **, ****, Inkgrid.com customer representative Amar set up the custom order# ****** for Sutherland-hydraulic-storage-bed and at that time I was getting instance response from their customer support via phone and email both. After he assured me about the guaranteed delivery of their product, I paid Rs. **,***/- online via Razorpay link (Invoice#inv_B*FqA*EpO*dN*h, Payment Id: pay_B*GCdVX*FqQ*jl). He mentioned that the order will be delivered by Oct *th or before but that never happened, then after multiple follow ups got a response from Vivek that it would be delivered by Oct **th which didn’t happen either. Again after several follow ups got a response from Vivek that it will be positively shipped on Oct **rd but that didn’t happen too. Next day we were able to connect with Deepak over the phone who mentioned a courier tracking no. will be generated and provided to us. On Oct ** we got tracking no. ************* (delhivery.com) from Vivek which was scheduled for delivery before Oct **st, but per the current update on delhivery.com the package hasn’t been picked up yet. I have been continuously calling their customer support from multiple phone numbers but no one picks up the call and also no one from their customer support replies to my emails and if seldom replied they show poor reasons to delay the shipment again. This is a fraud company led by fraudsters. Request you to help me get back my money. I am raising social awareness so that no one falls in their trap and bring government's attention to bring down their scam website.