Inkgrid - CHEATING by online company Inkgrid

I ordered a product from Inkgrid.com, an online furniture website. I have been cheated of RS. ***** by the company. A complaint has been filed on jagkgrahak and other consumer portals, however, no action has been taken by far. Complaint ID *******

Here are the details of the entire case:

*. A Ciara King size bed was ordered by her from Inkgrid.com on **th August **** and payment of INR **,*** was made to Bquobe info system via a WhatsApp link that was generated by Inkgrid team.
(Inkgrid provides Cash on Delivery option then why was a link generated for online payment?)

*. The delivery of the product was scheduled for **nd August, however, the product was delivered on *th September and installed after a gap of ** days i.e. on **th September.
Here are the attributes of the product:
Few parts damaged by courier ( as informed and pic sent )
Box storage has no storage (as promised)
No puffy included ( which was one of the reasons given for the delay )
No led lights (as promised)
Hardware missing
Mattress missing (dimensions were given and were to be a part of the bed included )

*. Demand for the cancelation of the product and refund was made for about **-** times (before and after delivery of the product). Endless excuses were made by the representatives of Inkgrid namely Vineet and Amit (**********, **********)
(Inkgrid Website clearly states option for refund and cancelation)

*. After a preposterous experience and to further avoid any unpleasant situation, we demand a full refund immediately.

I request you to look into the matter.

Regards