Loading...
Sachin A Rosario filed complaint against Pepperfry furniture on Mar 24, 2022
I had ordered furniture from pepper-fry studio for an amount of *.* lakhs in Feb ****. Considering my request the studio requested and the company agreed to deliver it to my place which is ***km from Bangalore. One of the Sofa set costing Rs.**,*** started to peel off for which I raised the complaint in June **** (within * months). Due to covid they gave lack of staff to look into the issue and after * months from DOP they started saying you are out of warranty (though the warranty was for a year). Then I communicated with pepper-fry studio but they could not do anything and and throughout it was put forward stating covid lockdown and no humans resource to rectify it. The nail on the coffin is when one of the employ called and said upholstery is not covered under warranty which is not mentioned in specific anywhere. I contacted the ombudsman of the company and did not get any response. Due to covid this took a lot of time but I hope this stands a chance to get the refund for the bad quality product.
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
We trusted Pepperfry for our furniture needs, but our experience has been deeply disappointing. We purchased a *+*+* sofa that met the measurements but failed in terms of shape, cushion quality, and design, which we...
Recently purchased a product online from Pepperfry's website. But I realized once after the delivery that the product isn't as comfortable as I expected and doesn't fit to my requirements. Now, I am unable to initia...
Order number *********. Product was canceled before shipping. Despite this refund has not been initiated. It's been. Ore than a month now
60
Total Complaints
30
Total Resolved
50.00%
Consumer Satisfaction
I order sofa cum bed from pepperfry studio and made full payment via UPI. I got order delivery on *rd of August. The item delivered is having a defect inside for which I raised for a replacement. They accepted that ...
I had bought a dinning table set worth **k+ just two months back, the product was bought from the pepper fry studio Vadodara near chakli circle, we were assured that the item is of top notch quality and the product ...