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Decathlon Online Shopping - Some Order Items not shipped delivered

Revanth Kumar G filed complaint against Decathlon Online Shopping on Jun 24, 2021

I have made on online purchase in Decathlon.in on *-Jun-**** for a total value of Rs.**,*** which includes the delivery charge of Rs.*,*** with promised delivery date of **-Jun-****. The order contained a total of ** items, of which * item was delivered on *-Jun-**** which has a value of Rs.*,***, and on **-Jun-**** another ** items was delivered in a single package which has a combined value of Rs.**,***. There are still * items pending to be delivered with a combined value of Rs.**,*** and shipped charges of Rs.*,***. However, on **-Jun-****, the whole order was marked as delivered in Decathlon.in website and also received email on same when there are pending items to be shipped. I am have been following up with Decathlon customer support since **-Jun-**** both over emails and phone, still the pending items are not yet shipped by Decathlon and being delayed as on **-Jun-****. The combined value of * pending items along with shipping charges is Rs.**,***.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Decathlon Online Shopping

10

Total Complaints

7

Total Resolved

70.00%

Consumer Satisfaction

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