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Jinesh Shah filed complaint against Gtpl Broadband on Apr 17, 2019
I have been using GTPL for last * years as an Internet service provider. Many times I have faced either "Not working Internet" or "Very slow internet speed" issues. I had written to appellateauthority.guj@gtpl.net team multiple times. Also, most of the times I have faced this issue after * pm where there is no technical support provided by GTPL to serve the customer complaints. For the last few days, I am facing slow internet speed which varies from *.* MBPS to * MBPS where I have paid for ** MBPS plan.
I do not say that refund is the only thing I want. If my complaint is resolved on a permanent basis that would work for me. But If again and again, I have to ask for assistance on slow speed, there is no meaning to stick with GTPL anymore. Hence, I request you to please look into the mentioned issue.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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