Msrtc shivshahi bus - Shivshahi bus AC not working and too much of noice

Hi
I hope this letter finds you well. I am writing to bring to your attention a concerning issue I experienced during my recent journey on one of your Shivshahi bus(MSRTC). On [Date of Journey], I boarded one of your buses with great anticipation for a comfortable and pleasant trip. However, I regret to inform you that my experience was marred by a significant problem: the air conditioning system was not functioning properly throughout the duration of the journey.

The lack of air conditioning made the journey extremely uncomfortable for me and my fellow passengers. The temperature inside the bus rose to an unbearable level, causing discomfort and inconvenience to everyone on board. Despite attempts to inform the bus staff about the issue, no effective action was taken to rectify the situation.

As a loyal customer of Shivshahi MSRTC , I have always appreciated the high standards of service that your company strives to uphold. However, the failure to maintain proper functioning of essential amenities such as the air conditioning system is unacceptable and reflects poorly on the reputation of your company.

I kindly request that immediate steps be taken to address this issue and ensure that all Shivshahi buses are equipped with properly functioning air conditioning systems. Additionally, I would appreciate compensation for the inconvenience and discomfort caused during my journey.

I trust that you will take prompt action to resolve this matter and prevent similar incidents from occurring in the future. Thank you for your attention to this issue, and I look forward to a swift resolution.