Hathway Broadband Internet - Shifting of Internet Connection to different premise but in same area

Hi!!

I had a issue related to shifting of my connection to a different premise in same locality. For past one week i am calling and dropping an email but i am not satisfied with the reply from customer care and local tech executive.

In the new premise connection needs to be done internally, after submitting the doc on email i got a reply from hathway (customer care and local tech executive) that they cant do internal connections . I wonder how such reply was given as my premise had n=* hathway connection all of which connections are done internally, so i again dropped an email to cust
care and also called the up regarding same, i also provided them the flat number who's internal connections were
done internally.

So my question is if n=* flats connections are done internally then why you cant do the same for me. Also,during this
period i had heated argument with the tech executive for which he said "i wont be coming and you call call- center". i wanted to shift my connection this weekend but executive dint came nor did you company arrange any other person.

its been more than a week i am unable to use internet for which i have already paid you in advance. My account is getting expired on **th May, ****. So please let me know how
will i be compensated for this loss.

Thank you,
Sachin