Tikona Broadband - Service not provided
Ruchit Devani filed complaint against Tikona Broadband on Jun 7, 2019
On date **-**-**** my new connection was installed and when the installation person performed I only had * Mbps speed (I had paid for a ** Mbps plan) with high latency. He told me it was due to maintenance and will be resolved within ** hrs. Then I faced the same next day so I called customer care and they also said it to be resolved in ** hrs. Now on date **-**-****, my problem is still ongoing. Calling to customer care isn't doing anything they just keep asking for more time.
Here is my service ticket for the first complaint - *-**********
Here is my service ticket for the second complaint - *-**********
Also, no call or followup from the company has been given whatsoever upon exceeding of the requested time period. They say that your issue has been resolved without doing anything.
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