TOYOTA BHARAT - Service Negligence Warranty Denial and Breach of Trust by Toyota
Manvijay Singh filed complaint against TOYOTA BHARAT on Jun 23, 2023
Dear Team,
I am writing to file a formal complaint against Toyota regarding the grave violations of my consumer rights, service negligence, warranty denial, and breach of trust. I seek your assistance in addressing these issues and seeking appropriate remedies.
Summary of Complaint:
I have been a loyal customer of Toyota for * years and recently encountered severe issues during my service experience at their authorized service center. The key complaints can be summarized as follows:
*. Service Negligence: Despite adhering to the recommended maintenance schedule and seeking guidance from Toyota's service advisor, Mr. Sanjeev Kumar, I experienced inconsistencies and miscommunication regarding service intervals. Mr. Kumar advised me to delay the service beyond the required interval, leading to confusion and potential harm to my vehicle.
*. Warranty Denial: Toyota's warranty team unjustly denied my legitimate claim for a turbocharger replacement under the extended warranty. This denial was based on minor delays in previous services, despite the fact that the delays were authorized by their own service advisor. Such a denial goes against my rights as a consumer and violates the warranty agreement.
*. Breach of Trust: Throughout this entire process, I have faced a severe breach of trust from Toyota. Their lack of proactive communication, disregard for my concerns, and failure to provide timely updates have caused significant inconvenience, financial losses, and forced cancellation of important personal plans.
I have attempted to resolve these issues by directly contacting Toyota and expressing my concerns. However, their lack of response and failure to address my grievances have left me with no choice but to seek external assistance.
I kindly request your support in investigating this matter, facilitating communication with Toyota, and securing appropriate remedies for the damages I have suffered. I believe that my consumer rights have been violated, and I am prepared to take necessary legal actions to safeguard those rights.
I have tried calling/emailing the complaints portal of Toyota, but they are not even responding to my emails. Please let me know if there is any additional information required to proceed with this complaint.
Thank you for your attention to this matter. I trust in your expertise to assist me in resolving these issues and holding Toyota accountable for their actions.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Mullar on Mar 2, 2024
TOYOTA BHARAT – Deficiency in service and fraudulently cheated extra Closed
I was paid ** K as booking amount for the vehicle Toyota hyryder and Toyota fixed car price as **.** K and confirming me through their email. At the time of delivery of the vehicle they changed me ** K extra with ...
Amit Khatri on Jul 19, 2023
TOYOTA BHARAT – Delay in Vehicle delivery as per mentioned timelinesClosed
As per booking confirmation ( ORD*********, I********) dated **th Dec'****, the tentative delivery mentioned was */* months & waiting till May'** started regular follow up about delivery confirmation . As per Pio...
Krish sutariya on Jan 9, 2023
TOYOTA BHARAT – Car dealer misbehvae and delivery of carClosed
I have booked my toyota car with dealer rathod toyota, navsari on **/**/**** as they promised to deliver my car in * month but already it's * months and my car is not delivered and when i am asking to manager hiren ...
Dhaval Patel on Feb 19, 2024
TOYOTA BHARAT – Product GlitchOpen
I have an issue with wireless charger of UC Hyryder, charging is not working for your car, I have checked with multiple car and issue occured in all the cars while same mobile is perfectly working fine with my home...
Jatin Agrawal on Apr 4, 2023
TOYOTA BHARAT – sales invoice requiredOpen
I have purchased a car from grace toyota in the year ****, Now the dealership is closed and I need to get the car registered in bangalore as I have moved to bangalore. Can you please help me my getting the sales inv...