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Touch Lcd House - Send me Defective Product Now they rejected Warranty B

Bishwarup Barman filed complaint against Touch Lcd House on Jan 27, 2022

I have Ordered a touch Lcd (combo folder) from Touch Lcd House (order Id ******) at **/**/**** and receive the product at */*/****. But i received a Defective Product ( image * : display working in opposite direction) . I talked to the customer care of Touch Lcd House, they told me to upload the product images so i uploaded the images on their website. After * days they told me to send the product to them by my own money so i send them by same curiour in same box ( image *) at **/*/****

I have all the videos from receiving the product from curiour and before sending them the product.

Now they uploaded a different product's imgage and rejected my product warranty ( image *)

Dear Touch Lcd House please return my Rs **** money with Rs*** extra which i have paid for delivery charges.
I have enough proof to prove your fault. Return my money, other wise I will take legal action.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Touch Lcd House

40

Total Complaints

23

Total Resolved

57.50%

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