Parnika Handlooms & Exclusively For Parnikafashions Saree Collection - Sarees paid for but not delivered

This vendor markets and sell sarees on her Facebook page. We ordered * sarees online and paid full amount Rs **,*** on Aug *, ****. Vendor committed to deliver in * weeks. No delivery until today and we reached to her several times through Whatsapp. Initially she was coming with several excuses, blaming the shipping delays on the wholesaler. After more than a month we asked her to cancel the order and refund our payment. Since then, she stopped responding to our calls and text messages for several months. We are able to contact her gain in Nov **** and somehow she agree to send the sarees. But a week later we didn't hear anything from her and we are back to square one. We lost all hope that this vendor will come to her senses an either ship the sarees we ordered or refund our payment. As a last resort we are filing this complaint and if possible, would like to initiate legal action against this vendor.