Nithish Kini M G filed complaint against Ekart Flipkart on Apr 15, 2023
Had ordered Nothing * phone on exchange for old realme* phone.Order Id: OD****************** on flipkart and delivery was today April **. They had charged Rs*** as pickup charge but delivery person called around *pm and asked me to come and collect phone from ekart office saying it's not thier duty to deliver exchange phones. On reaching ekart office, office people made wait for around **-**min saying delivery guy is not yet come. After waiting for so long delivery guy comes checks my old realme* phone for all the mobile software on yaantra app by entering imei number everything turns perfectly alright. Then checks phone body. Even though phone is in good conditions asks me to pay Rs***. Upon refusing to pay he says to cancel the order. In the meantime he removes screen guard and restores phone for factory settings deleting my data on phone. Upon asking for refund of screen gaurd charges they say they won't refund but will give new mobile if I pay Rs*** and were very rude. I had such a mental trauma and inconvenience, waste of my time even after paying Rs*** pick up charge, my mobile data and screen guard gone. I need refund and compensation for all.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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