Savana by Urbanic - Return not being picked up

Brinda Gajjar filed complaint against Savana by Urbanic on Nov 4, 2025

I had ordered * items from savana and they were delivered correctly to my address by the delivery partner (xpressbees) but upon trial the items did not fit me well so i had to return them, my return was approved and the pickup was scheduled for *st nov but the delivery partner did not pick it up f

or return due to 'incomplete address' when they faced no problem whatsoever during delivery, and so i re-scheduled my return pickup for today *rd nov by giving an even more detailed location of my address but today as well your delivery partner did not pick it up due to incomplete address, so i rescheduled for *th nov again but i faced the exact same problem so my
question is if they could deliver the product to my address without any hassle why are they facing such problems, even after providing an even more detailed location TWICE for return pickup?

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Savana by Urbanic

Total Complaints

Total Resolved

76.56%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

shreya jain on Nov 8, 2025

Savana by Urbanic – Package not pick upClosed

Agent will not pickup my order which I have to return ..order are from savana ..my order ID is ***************

Nilofar on Nov 3, 2025

Savana by Urbanic – Got Different product Closed

I have order asymmetric jacket from savana on ** oct yesterday i got my parcel when I open my parcel I got completely different product which I order ..i try to file a complain with all tags but they rejected my rev...

Ankita Bardhan on Oct 30, 2025

Savana by Urbanic – Refund Not Provided and Account Data Lost After Login Urgent Resolution Required Closed

I am writing to file a formal complaint regarding an unresolved refund issue with the Savannah app that has been pending since July ****. My order was cancelled due to a timeout, yet the payment was successfully ded...

anusha on Oct 29, 2025

Savana by Urbanic – return packages delayClosed

i bought a zipper hoddie and the quality was not as shown in reviews and when i kept the the return order they are just lagging by sending the same number repeatedly and then saying to again and again send the retu...

Parjapti Maity on Oct 17, 2025

Savana by Urbanic – Savana s poor service delivery man demands payment for refused parcel Closed

If there are no mandatory fees then why did the Savana delivery man take ***₹ for refusing the parcel?