Flipkart Internet Private Limited - return not accepted

Dear Sir,
mene flipcart se **-**-**** ko phone kharida tha aur **-**-**** ko muje phone mila tha. ye phone mene use kiya aur muje pata chala ki phone ma multiple issue he to mene phone return karne ke liye request ki magar flipcart vale brand se contact karne ke liye bol rahe he aur meri return ki request bar bar cancel kar rahe he aur muje refund karne se mana kar rahe he