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The Case Factory India - Return is not being initiated

Monika Soni filed complaint against The Case Factory India on Jun 8, 2025

I have been trying to reach to the brand again and again to raise a return request asthe quality of product is to poor for the amount they have charged, However, I’m facing issues logging into my account – the “forgot password” email never arrives despite multiple attempts., i want you to respond and take back your poor quality cases and return my money its in exactly same condition as delivered to me

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

The Case Factory India

29

Total Complaints

18

Total Resolved

62.07%

Consumer Satisfaction

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- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

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