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Whirlpool India - Requested Replacement of Fridge from Whirlpool

Kesavamanoj Pachigolla filed complaint against Whirlpool India on Jan 23, 2021

We bought a whirlpool triple door fridge from Amazon and it delivered on **-**-****.It stopped cooling **-**-****.We raised a complaint (ref no:- VIJ*********** ) on *-*-****.After many follow ups , technician visited on *-*-**** and said compressor failed.
We highly disappointed there, within * months major part (compressor) of fridge failed.After many calls, many follow-ups , the compressor is replaced on **-*-****.While replacing compressor due to poor knowledge of technician, he broke down capillary tube .
Again a dissapointment, again senior technician visited us on **-*-**** and said everything will be fine.
But fridge is not working properly even we choose nobin control high.
I have asked Whirlpool team to replace fridge as it has * year manufacturer warranty, but they didn't responding properly.So i need an immediate replacement of triple door fridge or else i want my money back along with penalty (because lot of struggle, lot of disappointment, moreover a mental torture)

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Whirlpool India

53

Total Complaints

18

Total Resolved

33.96%

Consumer Satisfaction

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