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Chanchal Choudhary filed complaint against Livpure Smart Water Purifier on Dec 23, 2025
I am raising this *complain to express my frustration regarding the RO unit purchased in August ****. Since the time of installation, the unit has had persistent leakage issues. Despite raising multiple service requests, the problem remains unresolved, and no permanent solution has been provided on multiple raised tickets with Livpure team (Ticket ************* and *************)
Given the repeated inconvenience and lack of resolution, we kindly request one of the following actions:
Immediate replacement of the unit, or
Full refund of the purchase amount
Order details:
Purchase Details: Attached Bill + Product + SN Photos
Product: Liv PEPA Pro Plus + Black (RO+UV+UF)
Purchase Date: August ****
Customer Name: Sarita Choudhary
Contact: +** **********
Looking forward to your quick response.
Purchased online from:https://livpure.com/collections/water-purifier?srsltid=AfmBOor*KEp*BE*Sj*W*Q*yfhxjADl**pisenxW-a*-r*GecoJycNGBV
Regards,
Chanchal Choudhary
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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JS-************** Service request created on *nd Oct.**** but till date No resolution. Also when I call him or msg him they given false commitment to. His local engineer also given rude answer.