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Story tv - Request for Refund of Accidental Autopay Charge

Annesha filed complaint against Story tv on Dec 26, 2025

I contacted Story TV regarding this issue earlier, but I did not receive any response from them. Today, late at night, they finally replied and informed me that they will not provide a refund.
My autopay was accidentally activated on ** December, and on ** December, an amount of ₹*** was automatically deducted from my PhonePe account by Story TV.
Story TV has clearly informed me that they have decided not to refund the amount. However, this refund is very important for me, which is why I am forced to file this complaint here and request help in resolving the matter.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Story tv

10

Total Complaints

3

Total Resolved

30.00%

Consumer Satisfaction

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Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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