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Swiggy Instamart Grocery - Replacement denied

Amit jain filed complaint against Swiggy Instamart Grocery on Feb 5, 2025

i have ordered Prestige Hard Anodized Induction Tawa along with grocery from Instamart Swiggy with order number ***************. I found tawa size is very small just after delivery and raised concern to Swiggy Instasmart via chat but they denied any kind of replacement / refund. these kind of items are required replacement as with display pic or with mentioned size in CM or Inch no-one can judge relevant size.

if they don't have replacement policy then why don't they put it front of item display that no replacement. this is something cheating customers or why swiggy wants to sell those items.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Swiggy Instamart Grocery

18

Total Complaints

6

Total Resolved

33.33%

Consumer Satisfaction

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