Ecovacs Frootle India Pvt Ltd - Replacement bot not delivered
Sandip Chowdhury filed complaint against Ecovacs Frootle India Pvt Ltd on Aug 26, 2025
Replacement bot was never sent after pick up of the defective bot. When I followed up with customer care toll free and whattsap I was given run around that somebody will call me to let me know when I'll get a replacement . But no one called. I was promised replacement in ** days. It's well over ** days and looks like they have run away with the bot. I have their commitments in WhatsApp as evidence
Thousands of customers like you have trusted Voxya to resolve their issues
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Abhishek jain on May 8, 2026
Ecovacs Frootle India Pvt Ltd – Worst after sales serviceClosed
It’s been ** days i have raised the complaint to the company regarding station damage of ecovas deebot x* pro omni. And still today they are so negligent that the damaged robot hasn’t been picked yet.
Shuvanshu Kishor on Mar 30, 2026
Ecovacs Frootle India Pvt Ltd – Defective Ecovacs Pro Omni Multiple Failed Repairs 1 Month Delay No ResolutionOpen
I purchased an Ecovacs X* Pro Omni robot vacuum approximately * months ago. The product has been facing recurring issues, especially in mopping mode, where it behaves abnormally (random reversing and unnecessary mop...
Vinoth Gopalan on Aug 28, 2025
Ecovacs Frootle India Pvt Ltd – Faulty product received Open
I am writing to formally express my deep dissatisfaction with my recent experience regarding the Ecovacs N**, which I purchased less than a month ago. Unfortunately, the device stopped working within this short peri...