Jawa Yezdi Motorcycle - Repeated Mechanical Failures Prolonged Service Delay and Deficiency in Service

Over the past year, the motorcycle has experienced multiple mechanical and electrical failures despite normal usage and proper maintenance.

The issues encountered include fuel tank rusting, gear mechanism failures, battery replacement, starting problems, and recently the diagnosis of a faulty coil and RR unit.

Due to these recurring failures, I have already incurred considerable repair expenses. Despite several repairs and part replacements, the reliability of the motorcycle continues to remain questionable.

The motorcycle was submitted to the authorised service centre on ** February **** for the current issue and has remained there without resolution for an extended period. Even after several weeks, there has been no clear diagnosis report, repair confirmation, or delivery timeline provided to me.
I raised the issue with the company's customer support and received Ticket ID: *************.
Multiple follow-up emails were sent regarding the matter; however, I did not receive any proper response or resolution.
On ** February ****, I contacted customer care again and a conference call was arranged with the showroom owner. During the call, the showroom owner assured that he would review the issue and revert with a solution.
However, no response or update was provided thereafter.

Due to the continued lack of response, I contacted customer care once again on ** March ****. During this call, I was informed that since the motorcycle is out of warranty, I would have to bear the full cost of replacement for the faulty components. I explained that my concern is not about warranty coverage but about the repeated failures that appear to be manufacturing-related defects. Despite acknowledging my concern, the customer care representative stated that there was no option available and that the replacement must be paid by me.

The repeated mechanical failures, prolonged retention of the motorcycle at the service centre, and lack of proper response despite multiple follow-ups constitute a clear case of deficiency in service and unfair trade practice.
This situation has caused significant inconvenience, financial loss, and prolonged unavailability of the vehicle.

Service Timeline and Key Events
• Motorcycle submitted to authorised service centre: ** February ****
• Customer care contacted regarding unresolved issue: ** February ****
• Conference call arranged with showroom owner who assured a follow-up: ** February ****
• No response received from showroom owner despite assurance
• Multiple follow-up emails sent referencing Ticket ID: *************
• Customer care contacted again on ** March **** and informed that the repair must be paid due to warranty expiry
• As of the date of this complaint, the motorcycle remains unresolved
In light of the above, I respectfully request the concerned authority to intervene and direct the company to:
●Provide an immediate resolution and complete repair of the motorcycle.
●Waive the repair charges considering the history of repeated failures and prolonged service delay.
●Compensate for the financial loss and inconvenience caused due to repeated defects and extended retention of the vehicle.
●Ensure the motorcycle is returned in proper working condition with assurance of reliability.

I request that the matter be reviewed and resolved at the earliest.