Daikin Airconditioning India Private Limited - Regarding quality issues in Daikin 1 Inverter Split AC
Paras Shah filed complaint against Daikin Airconditioning India Private Limited on Sep 12, 2020
Dear Sir,
We are a company based in Vadodara, Gujarat. Last year we had purchased * units of Daikin Make Air Conditioner in the month of March, **** from Micro Air Systems, Sayajigunj, Vadodara. Please find the attached invoice copy for your reference.
One year before we were looking for a brand which has committed values, best in class quality & long product life we trusted the japanese make Daikin AC over other local & international brands.
Just after a year of great performance, one of my Inverter AC *.*ton (FTKF**) started giving problems one by one. Firstly in the month of May'**** (during lockdown) the outdoor unit FAN stopped working. The new fan was then installed at an extra cost of Rs. **** from Micro Air Systems as it did not come in warranty. Soon in August ****, the outdoor DC motor stopped working which was again not considered in warranty, we bought a new one at Rs. **** from Micro Air Systems. When they came to install and fix the job, they came to know that the PCB behind the motor is faulty and because of it the motor was damaged. Now we are not aware how much the outdoor PCB is going to cost us. This single AC has already cost us ₹****+PCB repairs (unknown) in just ** months of purchase.
Now i don't understand the thing that how come a trusted brand like Daikin have such quality issues in their AC. We always believed, buying AC from a brand who are experts and who only concentrate on building technologically advanced and superior quality AC's only.
While buying such a quality brand we were worry free for at least * years, but it started giving pain after only * year.
We still believe that Daikin brand value is much more dedicated towards the satisfaction of customers and we are among the proud customers of daikin. We seek your urgent intervention in this regard and let us know what can be done to resolve the matter.
Awaiting your valuable response.
Paras Shah
Director
HPS EXIM PVT LTD
Vadodara
(M) **********
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