Hyundai - Regarding PreDelivery Inspection Check urea system of Hyundai Creta Diesel Variant S O Reg

I am K.Ganesan from coimbatore, writing to express my dissatisfaction with the pre-delivery inspection conducted on my newly purchased vehicle, a Hyundai Creta, with Registration Number as TN**AB****. I took delivery of the car on **.**.****, and have since encountered a few issues that should have been done during the inspection process.

The issues I have identified are as follows:
*. On **.**.****, I along with my family went for a long drive to Kerala District through Bypass road. Suddenly, after a *** kms drive there was an indication
"Check urea System" (image attached below). Total km driven during the occurrence was ***km.

*. After approaching the service/technician of Lotus Hyundai Coimbatore through the call, they said it may be due to system / sensor error. Hence you may continue to drive.

*. Although they asked us to drive, we enquired Popular Hyundai Showroom (Thrissur, Kerala) on the same day which was *km away from the place of occurrence. There they told me that since the urea injector has been Broken, It needs to be replaced. Since that was a Sunday, there was a limited number of staff and the parts were unavailable.

*. After a long wait of around * hrs, the service manager of Lotus Hyundai approached Popular Hyundai to arrange the spare parts from the nearby district
.
*. The query is, the responsibility of a showroom is to provide **/* service in care of an emergency. Will it take * hrs of time to check the availability of spare? i.e., the most important part of a Diesel Vehicle. We are a family with children and senior citizens are waiting in the showroom from *pm to *.**pm to get resolved.

*. Also, the knowledge of the executives is very poor, as each and every executive gives a different answer for the query.

*. Also the part of underchase where the cables (image attached below) are to be covered was missing in our vehicle and the cable was hanging when we arrived at the showroom, then while comparing with other creta model in the showroom, only then we found out the part which is used to protect the cable was missing. So here the question is what inspection was done during the delivery time by the showroom , will it be so careless ? this doubts me there can be any issue or any part missing in my car when anything happens to the car in future or while driving further.

Will this happen in a newly purchased car? Does the customer accept this ? These problems have caused me considerable inconvenience and frustration. Due to these issues, I hesitate to drive the car, fearing potential safety concerns and further complications. Given that the pre-delivery inspection is intended to ensure that the vehicle is in perfect condition before it is handed over to the customer, I am disappointed with the oversight in addressing these matters.

I kindly request that you take back my car and I am totally not in a situation to drive further where there is no safety for me or my family while driving, will Hyundai take the responsibility?. Additionally, I expect a full report on how these issues were overlooked during the initial inspection and what measures will be taken to prevent similar oversights in the future.
I trust that you understand the importance of customer satisfaction and the value of maintaining a good reputation. I hope to see prompt action taken to resolve these issues. Please contact me at your earliest convenience in case you have additional queries at please contact +************ / +************

I look forward to your prompt response and resolution as soon as possible.

Yours sincerely,
K.Ganesan