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tamar azulay filed complaint against touchlcd house on Apr 24, 2022
i received the lcd screen on april **th.
on april **th i took it to the phone technician for installation. he said it was damaged.
i immediately lodged a complaint and request for replacement on the website and was told to send photos, which i did. i received a reply to send additional photos, which i did. then i received a request to upload a video, which i could not do as the website did not manage to upload. i sent the video by mail and WhatsApp and after a few days was told to wait for further information. all this has taken almost * weeks. customer support line is unreachable. now i have received a response that my request has been denied as i did not lodge the complaint within ** hours of receiving the product. not only is this incorrect, but also there is nothing on the website stating that this is the policy. to the contrary - the website offers a **-day return period.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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