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Yash Virani filed complaint against The Case Factory India on Aug 29, 2025
Respected Sir/Madam,
I am writing to lodge a formal complaint against The Case Factory India (website: https://casefactory.co.in) regarding a prepaid order that was never delivered.
I placed an order for a mobile cover on August **, **** at *:** pm and made full payment of ₹ Rs.*,***.** via Cred Upi App. The order ID is S*****. Despite multiple follow-ups, I have not received the product, nor have I received any response from the company. Their customer support email (thecasefactoryindia@gmail.com) remains unresponsive, and no contact number is available on their website.
This lack of communication and failure to deliver the product constitutes a breach of consumer trust and online transaction norms. I request your assistance in initiating a refund process and taking appropriate action against the vendor to prevent further consumer exploitation.
Details:
Name: Yash Virani
Order ID: S*****
Order Date: **/**/****
Payment Method: CRED UPI
Amount Paid: Rs. *,***.**
Email used for order: yashvirani****@gmail.com
Screenshot of payment and order confirmation: [attached]
I kindly request that this matter be investigated and that I be refunded at the earliest. I am also willing to cooperate with any further documentation or steps required.
Thank you for your support.
Sincerely,
Yash Virani
**********
yashvirani****@gmail.com
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