Facebook Pixel Tracking

Indigo Airline - Refund plus interest

Sukhdev Sumra filed complaint against Indigo Airline on Dec 8, 2022

Dear Sir/Madam,
I booked a return flight Chandigarh-Delhi-Jabalpur on September **, **** with Indigo through Expedia (India) to start my journey on October **, ****. I paid Rs**,***.**.
On September **, **** Indigo cancelled my flights. I applied for a refund on their website. I received an email from Indigo that my refund has been processed.
I waited a few days and checked my account and there was no refund. I contacted Expedia (india) and they told me that my flight was booked under IndiGo AIR (TravelFusion), as shown in Exihibit # * below.
I did not know anything about TravelFusion but I contacted them and Indigo. TravelFusion replied that they are a content facilitator and are not directly involved with the payment as per Exihibit # *.
In next **-** emails and ** messages on Twitter, Indigo replied using generic words that had refunded the money to ‘your travel agency’ or ‘concerned travel agency’ for the further refund. …. As shown in Exihibit # * below.
They are still adamant that they have refunded. When I asked them to give me the name of the booking agency, date, transaction number along with the proof of it. They confirmed the agency name but have not shown any interest in sharing rest of the details requested.
The only reason for this discreetness, I believe is that they are still holding my money. I don’t think they had or have any intention to give me the refund and are have been giving me a run around.
I sent an email to the Nodal Officer at Indigo and on December *th I got the response that “refund of the amount of INR … is initiated”.
I have not received any refund yet.
I will sincerely appreciate your help.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Indigo Airline

94

Total Complaints

42

Total Resolved

44.68%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Ashish Sharma on Oct 24, 2024

Indigo airline – Baggage damaged by Indigo airlineClosed

Indigo is, without a doubt, the worst airline I’ve ever dealt with. My recent experience was beyond disappointing. My flight was delayed by * hours without any notice, causing huge inconvenience and extra transporta...

Soni Pandey on Aug 11, 2024

Indigo Airline  – refund not given Closed

Respected sir/ma'am I am here by to complain against indigo airlines for Job of( air ticketing) they have assured me that I have been selected for this particular job n they have ask me to deposit registration amoun...

SANTOSH TULASKAR on Jun 8, 2024

Indigo Airline  – Dammged BagsClosed

Flight **th May ****, Mumbai-Delhi, Indigo forced us to checkin cabin/hand baggage, hen there is plenty of space in cabin inspire having * seats booking, and ensure th bags will handle with care and will be handed o...

aditya kumar Sahu on Jun 5, 2024

indigo airline –  Complaint Regarding Flight Cancellation and Lack of AssistanceClosed

I am writing to express my extreme dissatisfaction with the service I received during my recent travel experience with your airline. On June *, ****, I had booked a flight from Lucknow to Mumbai with the flight numb...

Ruby on Oct 22, 2023

Indigo Airline  – NAME CHANGE ISSUE Closed

I really had worst experience with this People couple of times. Now when I do have a future booking and I missed to add my husband's surname. The flight is on November **, ****. When I call them to change it on **/*...