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CHANDRASEKHAR JSR filed complaint against Airindia on Nov 16, 2019
We have booked two tickets on **.**.**** (**:** hrs) from Delhi to Hyderabad for journey on **/**/**** (scheduled Dept at **.** hrs) by flight no.AI ***. Though an amount of Rs.*****/- was debited to my Credit Card Account, the ticket was not generated and I did not receive the mail for the same. When we contacted over toll free number **** *** **** on the same date i.e. **.**.**** (**.** hrs), it was informed that send a mail to the Airindia with passenger details while confirming the fact of non-generation of ticket. The details of the passengers are given below.
*. AVINASHCHANDRA VIDYASAGAR, MALE
*. CHANDRASEKHAR J S R, MALE
As per advise of the customer care, we sent a mail on **.**.**** (**:** hrs) with passenger details to thecontactus@airindia.in for providing the tickets. In response, Airindia replied on **.**.**** (**:** hrs) that PNR (Y**GC) created but ticket not generated and advised for refund process through eCommerce@airindia.in . Subsequently, we checked the PNR Number Y**GC on **.**.**** (**:** hrs) through Airindia website however, the error message was displayed (messages enclosed). Hence, in anticipation of non-confirmation of ticket by Airindia, we have booked Rail Tickets through IRCTC for journey on **.**.**** (Bangalore Rajdhani Exp). Later, as per advise, we put a refund request on **.**.**** (**:** hrs) to the eCommerce@airindia.in, however the mail was not delivered even after ** hours. The error messages shown are also attached for reference.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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